Refund Policy

REFUND POLICY

At CRR Professional, we are committed to providing professional IT support, technical assistance, software troubleshooting, device setup, installation, configuration, maintenance, and related technology services.

By purchasing our services, you agree to the following Refund Policy.

SERVICE-BASED NATURE OF OUR BUSINESS

Our services involve professional time, expertise, diagnosis, troubleshooting, consultation, installation, configuration, and technical assistance. Because service work often begins shortly after engagement, refund requests are evaluated based on the work completed at the time of the request.

ELIGIBILITY FOR REFUNDS

Refund requests may be considered under the following circumstances:

A duplicate payment was processed.
An incorrect amount was charged.
We are unable to deliver the purchased service due to reasons solely attributable to CRR Professional.
A cancellation request is received before work has commenced.

NON-REFUNDABLE SERVICES

Refunds will generally not be provided for:

Services that have already been completed.
Diagnostic, consultation, troubleshooting, installation, or configuration services already performed.
Issues caused by hardware failure, third-party software limitations, manufacturer restrictions, or circumstances beyond our control.
Delays caused by the customer’s failure to provide required information, access, approvals, or cooperation.
Services successfully delivered according to the agreed scope of work.

CUSTOMER RESPONSIBILITIES

Customers are responsible for:

Providing accurate information regarding technical issues.
Cooperating during the service process.
Maintaining backups of important data before service begins.

CRR Professional shall not be responsible for data loss, corruption, hardware failure, or damages resulting from pre-existing system issues.

SERVICE CANCELLATION

Customers may request cancellation before work begins.

If cancellation occurs after work has commenced, charges may apply based on the work already performed.

REFUND REQUEST PROCEDURE

To request a refund, please contact:

Email: support@crrproffesional.com

Please include:

Full name
Invoice or transaction number
Date of service
Reason for refund request

REVIEW PROCESS

All refund requests are reviewed on a case-by-case basis. Additional information may be requested to evaluate the request.

APPROVED REFUNDS

If approved, refunds will generally be processed within 5–10 business days to the original payment method used for the purchase.

Processing times may vary depending on financial institutions and payment providers.

PAYMENT DISPUTES

Customers are encouraged to contact CRR Professional directly regarding any billing concerns before initiating a payment dispute or chargeback.

CHANGES TO THIS POLICY

CRR Professional reserves the right to update or modify this Refund Policy at any time. Updated versions will become effective upon publication on our website.

CONTACT INFORMATION

CRR Professional

Email: support@crrproffesional.com