Refund Policy

Overview

At Crrproffesional, we strive to provide high-quality IT consulting and support services to all our clients. Due to the nature of our services, we maintain a clear and transparent refund policy.

By purchasing our services, you agree to the terms outlined below.

Service-Based Nature

Our services are primarily consulting, support, and technical services. Once a service has been delivered, initiated, or resources have been allocated, it is considered non-refundable.

Eligibility for Refunds

Refunds may be considered only under the following conditions:

• The service has not yet been started
• Duplicate payment was made by mistake
• The client cancels the service before work begins

All refund requests must be submitted within 7 days of purchase.

Non-Refundable Services

The following services are strictly non-refundable:

• Completed consulting sessions
• Ongoing or partially completed services
• Monthly managed IT service plans (after billing cycle starts)
• Emergency or priority support services
• Any customized or tailored IT solutions

Subscription & Monthly Plans

For recurring services (monthly plans):

• Clients may cancel at any time before the next billing cycle
• No refunds will be issued for the current billing period once it has started
• Services will remain active until the end of the billing cycle

Cancellation Policy

Clients may request cancellation by contacting us via email.

• Cancellation requests must be made at least 48 hours before the next billing date
• Late cancellation requests may result in charges for the next billing cycle

Refund Process

If a refund is approved:

• Refunds will be processed within 5–10 business days
• The amount will be credited to the original payment method
• Processing time may vary depending on the payment provider

Chargebacks & Disputes

We encourage clients to contact us first before initiating any chargebacks or disputes.

Unauthorized chargebacks may result in:

• Suspension of services
• Permanent account termination

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated date.

Contact Us

If you have any questions regarding this Refund Policy, please contact us:

• Email: Info@crrproffesional.com